FAQs

1. What type of products does Homify offer?

Homify specializes in health and home products. We offer a range of innovative products designed to enhance your life.

2. What is the return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please ensure that the item is in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. To start a return, please contact us at info@shop-homify.com.

3. How do I return an item?

To return an item, please contact us at info@shop-homify.com and provide your order details. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send the package. Please note that items sent back to us without prior authorization will not be accepted.

4. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or incorrect item, please inspect your order upon receipt and contact us immediately. We will evaluate the issue and make it right. Please email us at info@shop-homify.com with your order details and a description of the problem.

5. Are there any items that cannot be returned?

Yes, certain items cannot be returned. This includes perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gases. Additionally, sale items and gift cards are non-returnable. If you have any questions or concerns about a specific item, please contact us for further assistance.

6. Can I exchange an item?

If you would like to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. Once your return is accepted, you can place a new order for the desired item.

7. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you of the refund approval. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

8. How can I contact Homify for further assistance?

If you have any other questions or need further assistance, you can contact us by email at info@shop-homify.com. We are here to help!